RAOUF, Raad Adnan; HAMID, Shahad F. Re-engineering service processes and their impact on enhancing customer citizenship behavior An exploratory study in a sample of banks in Nineveh Governorate. Tikrit Journal of Administrative and Economic Sciences, [S. l.], v. 17, n. 56, 2, p. 347–363, 2021. DOI: 10.25130/tjaes.17.56.2.20. Disponível em: https://www.tjaes.org/index.php/tjaes/article/view/1480. Acesso em: 23 sep. 2026.