Network analysis as an administrative tool for project using the kano model Applied Research in the General Company for food Industries/Abu Ghraib
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Abstract
The research aims to diagnose the possibility of applying and analyzing the relationship between network analyses for project management using the (Kano) model in the General Company for Food Industries/Abu Ghraib Dairy Factories, in addition to studying and analyzing the possibility of providing the appropriate environment for this by looking at the possibilities available to the research sample. Nevertheless, the importance of the research is embodied by recognizing the role played by the network analysis method in making decisions and directing the organization towards using one of the total quality tools when designing the product, especially the (Kano) model. The research problem was also determined from the weak interest of the Food Industries Company/Abu Ghraib Dairy Factories to listen to the customer’s voice, needs, and specifications that he focuses on when designing the product, , this is due to the lack of classification of these requirements and the knowledge of their acceptance by customers, which led to the loss of a lot of time and specific cost, as the kano model was used to classify those requirements and use the network analysis method to find out the acceptability of those requirements. The research sample was chosen as agents and distributors of Abu Ghraib dairy factories for the purpose of applying the checklist that was prepared as a research method (case study) and the data were analyzed for the purpose of coming up with a set of results. The research reached the most important results, which is that the application of the integration between the Kano model and the network analysis method presents an excellent scientific and practical approach that delivers accurate results in determining the acceptability of requirements and their classification. However, this is what Abu Ghraib dairy factories need to increasing their customers, as they will contribute to the development of their products through their specifications that meet and exceed the expectations of their customers, in addition to the fact that dairy factories need to pay attention to simplifying procedures, reconsidering the current structure, eliminating the existing routine, adopting analysis of operations and making a greater effort to develop strategic plans which are objective and appropriate to the economic reality of Iraq.
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