Karzan Qader Hamad and Taban Kanabi Yaba (2024) “The Impact of Customer Relationship Management on Enhancing Customer Contentment: A Case study of Insurance companies’ Policyholders in Erbil City”, Tikrit Journal of Administrative and Economic Sciences, 20(65, part 1), pp. 277–291. doi: 10.25130/tjaes.20.65.1.16.