Raouf, R. A. and Hamid, S. F. (2021) “Re-engineering service processes and their impact on enhancing customer citizenship behavior An exploratory study in a sample of banks in Nineveh Governorate”, Tikrit Journal of Administrative and Economic Sciences, 17(56, 2), pp. 347–363. doi: 10.25130/tjaes.17.56.2.20.