Raouf, Raad Adnan, and Shahad F. Hamid. “Re-Engineering Service Processes and Their Impact on Enhancing Customer Citizenship Behavior An Exploratory Study in a Sample of Banks in Nineveh Governorate”. Tikrit Journal of Administrative and Economic Sciences, vol. 17, no. 56, 2, Dec. 2021, pp. 347-63, doi:10.25130/tjaes.17.56.2.20.