Raouf, Raad Adnan, and Shahad F. Hamid. “Re-Engineering Service Processes and Their Impact on Enhancing Customer Citizenship Behavior An Exploratory Study in a Sample of Banks in Nineveh Governorate”. Tikrit Journal of Administrative and Economic Sciences 17, no. 56, 2 (December 31, 2021): 347–363. Accessed March 6, 2026. https://www.tjaes.org/ojs/index.php/tjaes/article/view/1480.