The Role of Knowledge Management Infrastructure in Promoting Sustainable Human Resource Management: A Field Study at Asia cell Telecommunications Company
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Abstract
This study aims to demonstrate the role of knowledge management infrastructure in promoting sustainable human resources management through a field study conducted in Asiacell Communications Company. The current study relied on the descriptive analytical approach, which enhances theoretical and practical frameworks by presenting theoretical proposals that enrich knowledge in the theoretical aspect, and analyzing the information obtained in the field of the company under study, which targeted a random sample of (351) from which (320) were retrieved from a community of (4000) individuals. The questionnaire was adopted to obtain data from the targeted sample, and the data was processed through statistical analysis programs (SPSS V.26) (AMOS) to test the hypotheses and develop the results based on them. Several results were reached, the most prominent of which was the existence of a significant impact relationship between the knowledge management infrastructure in sustainable human resources management (in general and individually), which led to the acceptance of the main hypothesis and its sub-hypotheses. The study presented several recommendations, including: improving and enhancing the knowledge management infrastructure in the company, as investing in this area will lead to a significant improvement in sustainable human resources management, by focusing on developing knowledge management tools and processes that support training and development, which contributes to enhancing human resources performance in the long term. The current study achieved added value by clarifying the relationship between important and vital variables for all organizations, represented by focusing on knowledge management infrastructure and ways to support sustainability in human resources management.
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