The voice of employees and its impact on the competitiveness of business organizations Applied research in a sample of Iraqi private banks
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Abstract
The Research seeks to diagnose the extent of interest in the human resource in the field of banking environment, in terms of exercising its role as a strategic partner in the decisions of the organization, by hearing its voice so that its results are reflected in the direction of achieving the Essential goal of ensuring the competitiveness of business organizations.
To achieve the goal of the research, the descriptive and analytical approach was adopted through the development of a questionnaire based on previous studies related to the subject of the study, which included (60) paragraphs, and used personal interviews and field observations as auxiliary tools in collecting them. Where (140) questionnaires were distributed, Of these, (135) valid for statistical analysis were recovered, and the research sample was represented by specialists and employees in twelve private commercial banks, and analyzed using the statistical program (SPSS). V.28), using statistical means and tools.
The Researcher has reached a number of conclusions, the most important of which is that the departments of private banks show interest in the voice of employees within their overall strategies, in terms of their interest. And response to constructive proposals and ideas, the more this direct impact is reflected towards achieving their goals greater, and their superiority over other competing banks in the market.
The study reached several recommendations, including the need to pay attention to the voice of employees as a business strategy and not initiatives to solve temporary issues and this requires integrating it into the vision, mission and strategy of the bank, and considering it an essential part of the culture of the banking environment.
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