Technological capabilities and their role in the possibility of establishing the requirements of the international standard ISO 10006 An exploratory study of the opinions of a sample of workers in the General Company for North Electricity Distribution/Nineveh
Article Sidebar
Main Article Content
Abstract
The current study seeks to determine the role of technological capabilities in the possibility of establishing the international standard ISO 10006 in one of the Iraqi service companies in order to generate a modern service environment that has the ability to produce services that meet the customer’s need in terms of quality and cost on the one hand and achieve a competitive advantage on the other hand, by investing the company’s resources In an efficient and effective manner that enables it to achieve the standards of the international standard, and from here the idea drawn by the researchers about the subject of their study was framed, as the study problem presented a number of questions, including:
1. Is the acceptance of technological capabilities in achieving the requirements of ISO 10006 in the company under study?
2. Does the company under study have the capabilities of the suggestions and synonyms in which the requirements of ISO 10006 are required?
The researchers then headed towards answering these questions by adopting the descriptive analytical approach. The questionnaire was used as a main tool in collecting data and information related to the field side for the purpose of measuring the study variables. The technological capabilities and requirements of the international standard ISO 10006 were covered through (40) paragraphs included in the form resolution.
Among the most prominent areas that start from the inputs and the areas that start from the inputs (classes of technological capabilities with the requirements of ISO 10006 at the level of the organization in question), the study concluded its endeavor with several recommendations, most notably (building long relationships with the
customer, simplifying its operations, as relationships with the customer provide the concerned parties with information A more comprehensive approach will reduce the organization's costs and increase its profits.
Downloads
Article Details
References
اولا . المصادر العربية:
الشمري، انتظار احمد جاسم، 2333 ، ادارة المعرفة ودورها في تعزيز عملية اتخاذ القرار
. الاستراتيجي، مجلة كلية بغداد للعلوم الاقتصادية، العدد 11
العبيدي، رأفت عاصي حسين، 2323 ، دور القدرات التكنولوجية في تعزيز أبعاد البراعة
التنظيمية: دراسة استطلاعية لآراء عينة من العاملين في المديرية العامة للتربية في محافظة
.)162- نينوى، المجلة العربية للإدارة، المجلد ) 43 (، العدد ) 03 (، ص ) 143
حسين، سعد مهدي، 2312 ، القيادة والتفكير الإستراتيجي-العلاقة والاثر، مجلة كلية التراث
الجامعة، العدد السابع.
يعقوب، فيحاء عبدالله، والخنجر، لارا قاسم، 2311 ، اثر التحسين المستمر في تحقيق ميزة تنافسية
. للجامعات العراقية ومشاريعها البحثية، مجلة دراسات محاسبية ومالية، المجلد 10 ، العدد 44
ثاني ا.ً المصادر الأجنبية:
Balakrishnan C and Masthan D., 2013, Impact of Internal Communication on Employee
Engagement-A Study at Delhi International Airport, International Journal of Scientific
and Research Publications, Vol. 3, Issue 8.
Buba and Tanko, 2017, Project Leadership and Quality Performance of Construction
Projects, International Journal of Built Environment and Sustainability, Vol. 4, No.2.
Fink, L., 2014, the effect of customer focus competence on construction project
performance. Procedia-Social and Behavioral Sciences, 119, 427-436.
Henkel, T. G., Marion Jr, J. W., & Bourdeau, D. T., 2019, Project manager leadership
behavior: Task-oriented versus relationship-oriented. Journal of Leadership Education,
Vol., (18), No., (2), pp.1-16
International Standard, ISO:10006, Third Edition, 2017, Quality Management-
Guidelines for Quality Management in Projects, Management De La Qualité-Lignes
Directrices Pour Le Management De La Qualité Dans Les Projets, Reference Number,
Iso 10006: 2017 (E), ©️ Iso2017, PublishedIn Switzerland
Mehrzi Nada and Singh Sanjay Kumar, 2016, competing through employee
engagement: a proposed framework, International Journal of Productivity and
Performance Management Vol. 65, No. 6.
Meng, X., & Boyd, P., 2017, the role of the project manager in relationship
management. International Journal of Project Management, 35(5), 717-728.
Morrison، A., Pietrobelli, C., & Rabellotti, R., 2006, Global Value Chains and
Technological Capabilities: A framework to study industrial innovation in developing
countries. Quaderno SEMeQ, (3).1-7.
Ortega، M. J. R., 2010, Competitive strategies and firm performance: Technological
capabilities' moderating roles. Journal of business research, 63(12), 1273-1281.
Ramiro, Concepción, and et al., 2003, Implantation of a Project Management System
following the ISO 10.006 in the Public Administration.
Rios, Brenda L and et al., 2009, Comparative Analysis of the ISO 10006:2003 against
other Standards and Guidelines related to Software Project Management.
Zhou, Lihong and et al., 2008, management through an evidence-based information
systems project risk checklist, Information Management & Computer Security, Vol. 16,Iss. 2.