The Requirements of Total Quality Management and Its Relationship to the Social Responsibility of Food Manufacturing Companies in Gaza Strip
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Abstract
The study aimed to identify the requirements of total quality management and its relationship to the social responsibility of food manufacturing companies in Gaza strip, based on the opinions of the managers(owners) of the companies included in the study. The researcher used the survey method for the total population of (112) company managers, where (104) questionnaires retrieved in recovery rate (92.8%), moreover the study used the descriptive analytical approach, while the questionnaire tool was used to collect data from the study population, then the data were analyzed using SPSS program. The most important results of the study was: The degree of availability of total quality management requirements in the food manufacturing companies in Gaza strip came to a medium degree by rate (63.6%), But the level of social responsibility came to a medium degree by rate (51.7%), and there was existence of a relationship between the requirements of total quality management and the promotion of social responsibility. The study also highlights the low quality levels of Palestinian products, beside the absence of a governmental role in quality control, and the weak of social contributions of the companies towards Palestinian society. But the most important recommendations were: The need of focus on training quality teams and equipping them with the necessary skills, also encourage food manufacturing companies to implement environmental stewardship standards and reduce environmental pollution.
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