Evaluating public services (Education, Environment, Health, Transportation) in the city of Baghdad according to the indicators of the standard ISO 37120: 2014 and the indicators of the city of Amman
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Abstract
The reason for choosing the title of the research is due to several reasons. The most important of which is the low quality of life for citizens, and the research problem lies in the poor level of services provided to citizens, which can be observed when comparing public services available in the city with what other global and regional cities offer to their societies. The importance of the research stems as the basis for joining the city of Baghdad to the World Council for City Data. This research aims to evaluate cities, services and quality of life in the capital, Baghdad, according to ISO 37120: 2014. The researchers used the case study methodology in proportion to the nature of the research. The practical data were collected through the checklist attached to the International Standard based on the selected fields (education, environment, health, transportation) from the international standard, and the field of research was chosen to include institutions concerned with providing selected public services in the city of Baghdad. As for the research sample, it included the following ministries (education, higher education and scientific research, health and environment, transportation, planning) as well as the Municipality of Baghdad, and data on the research were collected through official reports and interviews as well as coordination with the director of the urban observatory in the Greater Amman Municipality. The applied indicators were identified, as the first part of the data analysis focused on counting the documented indicators after being processed mathematically, and after determining the data obtained, it became clear that the conformity rates for the selected fields of the standard amounted to (93.5%), meaning that the gap in application and documentation is (6.5%). While the second part of the data analysis focused on comparing each indicator for the city of Baghdad with its counterpart in the city of Amman. In order to identify the reality of each service and follow up on the indicators of good cities and work to keep pace with them, as the city of Amman surpassed the city of Baghdad in terms of evaluating the indicators of the selected services. The city of Amman got (24.023) points, while the city of Baghdad got (19.004) points in the evaluation of the chosen fields.
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