Digital Transformation and its Role in Improving Employee Administrative Efficiency: A Survey Study at the Ministry of Education – Total Quality Management and Institutional Development Department
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Abstract
The research aimed to explore the role of digital transformation on the administrative efficiency of employees in the Quality Management and Institutional Development Department at the Ministry of Education. Digital transformation was adopted as the independent research variable, which was measured by the dimensions of relational management, transformational management, and operational management. The administrative efficiency of the employees in the aforementioned department constituted the research population. The research adopted the descriptive analytical approach. To obtain the required data and information, a questionnaire was distributed to all employees in the department, numbering 60. The data was analyzed using SPSS and Amos software. The research reached several results, the most important of which was the existence of a strong and positive correlation between digital transformation and administrative efficiency. The researcher also put forward a number of recommendations, the most important of which is strengthening the digital infrastructure of the organization under study by adopting integrated systems (such as ERP and Power BI) and integrating artificial intelligence and Internet of Things technologies into the work. The research reached a number of conclusions and suggestions, the most important of which was that digital transformation is a fundamental contributor to improving administrative efficiency, especially when combined with training and organizational strategies that support the digital culture and provide a roadmap for decision-makers to enhance institutional effectiveness in the government sectors by adopting an integrated model that combines technology and human resources.
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